Partnership with America

What does our partnership with the America. American Hotel & Lodging Educational Institute (AHLEI) mean?
IHS has a self imposed mandate to provide staff in Japan with the knowledge and savvy to understand the cultural differences between east and west and convey guest expectations to ensure our foreign guests are satisfied and come back. The Olympics are a wonderful way to make the world discover a country and of course visitors may come back if they like it. Keep in mind that it costs 5 times more to bring in a new customer than to keep an existing one.
AHLEI has a remarkable certification course that aims to sensitize the student to the unique elements of superior customer service. While it is true that Japanese hospitality is known worldwide for its unique flavor and distinct grace, enhancing it with a better understanding of foreign guests expectations can impart a more powerful impression and our guests will bring back a positive impression of their stay in Japan.

What does our partnership with the American Hotel & Lodging Educational Institute (AHLEI) mean?
Before answering this question, let us ask a simpler one. What is the American Hotel & Lodging Educational Institute?
AHLEI is the training, education, and certification arm of the American Hotel & Lodging Association (AH&LA).Serving the hospitality industry for more than a century, the American Hotel & Lodging Association (AH&LA) is the sole national association representing all segments of the 1.8 million-employee U.S. lodging industry, including hotel owners, REITs, chains, franchisees, management companies, independent properties, state hotel associations, and industry suppliers. Headquartered in Washington, D.C., AH&LA provides focused advocacy, communications support, and educational resources for an industry generating $155.5 billion in annual sales from 4.9 million guestrooms.

What are the implications of this association?
Through the American Hotel & Lodging Educational Institute, we can offer you hundreds of certification courses recognized worldwide. Among them, Guest Service Gold®, see www.goforthegoldJapan.com Hospitality Management Diploma for schools that wish to teach a foreign curriculum, recognized and highly respected worldwide Industry designations such as
Certified Food and Beverage Executive (CFBE)
Certified Hotel Administrator (CHA)
Certified Rooms Division Executive (CRDE)

There are hundreds of designations to choose from for the qualified applicants.
Part of IHS mandate is to provide staff in Japan with the knowledge and savvy to understand the cultural differences between east and west and convey guest expectations to ensure our foreign guests are satisfied and come back. The Olympics are a wonderful way to make the world discover a country and of course visitors may come back if they like it. Keep in mind that it costs 5 times more to bring in a new customer than to keep an existing one.
AHLEI has a remarkable certification course that aims to sensitize the student to the unique elements of superior customer service. While it is true that Japanese hospitality is known worldwide for its unique flavor and distinct grace, enhancing it with a better understanding of foreign guests expectations can impart a more powerful impression and our guests will bring back a positive impression of their stay in Japan.

Our athletes should not be the only ones going for the gold!